altius broadband
Providing FASTER, more RELIABLE, and CONSISTENT high speed connections

   Support Overview



   Support Packages

SUPPORT - Trouble Shooting Solutions
My connection is Slow or not working

Please follow the reset proceedure to fix 99% of these problems:

  1. Unplug the power to the Antenna Powerbox.
    To do this trace the black wire that comes out of your computer or router that is ultimately connected to the antenna. You will find a 2 inch box that plugs into your AC power.
  2. Turn off your PC.
  3. Plug the power box back into your AC outlet or surge strip and make sure your see a green light on the power box.
  4. Wait 60 seconds.
  5. Plug in the power to your Router (if you use one).
  6. Wait 60 seconds.
  7. Turn on your PC.

Can I network my connection?

The Internet connection provided by ALTIUS Broadband is designed to work with a standalone computer. However, it is possible to connect multiple computers to our internet service through the use of one of the following devices:
  • Web Proxy Software
  • Ethernet Router / Gateway

ALTIUS Broadband
273 S. Main Cross
Flemingsburg, KY 41041

Phone (local):

Phone (toll-free):

Phone (weekend):



Suncoast Broadband announced as new media sponsor for the Grand Prix Boat races in Sarasota

Copyright © Altius Broadband,Inc. All rights reserved.     Home  |   About Us  |   Support  |   Contact